Refund policy

Returns & Replacements

At BetterAlt, we are committed to providing high-quality, science-backed health and wellness products. Every order is carefully packed and inspected to ensure it reaches you in excellent condition.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, we're here to help.

Please email us at help@thebetteralt.com within 7 days of receiving your order and include:

• Your order number or the email address used to place the order
• At least one clear photo of the product received, along with the packaging (if applicable)
• A brief description of the issue

Once we review and verify your request, we will arrange for a replacement or provide an appropriate resolution.

You will receive updates via Email/SMS regarding the status of your request.